Terms and Conditions

1. Agreement and eligibility

“ClientsHub,” “we,” “us,” and “our” mean the ClientsHub service operated from Yaoundé, Cameroon and the entity identified on the applicable order, invoice, or subscription confirmation. “Customer” means the organization that creates or pays for a workspace. “User” means anyone authorized to access the Service.

You must be at least 18 years old and legally capable of entering into this agreement. If you use ClientsHub for an organization, you confirm that you have authority to bind it. You may not use the Service if applicable law prohibits you from doing so.

2. Accounts, workspaces, and permissions

• Provide accurate, current information and keep it updated.
• Use an individual account; do not share credentials or allow unauthorized access.
• Protect passwords, devices, authentication tokens, exports, and invitation links.
• Notify us promptly if you suspect compromise or unauthorized activity.
• Company owners and administrators control memberships, roles, service catalogs, affiliate visibility, and business records within their workspaces.

Customers are responsible for actions taken by their authorized users and for reviewing role assignments. ClientsHub may rely on instructions from an account or workspace administrator unless we reasonably believe the instruction is unauthorized or unlawful.

3. Permitted use and service changes

ClientsHub provides business tools for prospect and client management, outreach, campaigns, renewals, company services, affiliate applications, revenue attribution, and bonus calculation. You may use the Service only for lawful business purposes and in accordance with the Acceptable Use Policy.

Features may be added, changed, limited, or discontinued to improve the Service, address security or legal requirements, or reflect plan changes. We will use reasonable efforts to give notice when a material change significantly reduces paid core functionality.

Any preview, beta, experimental, AI-assisted, import, or third-party integration feature may be changed or withdrawn and must be independently reviewed before being relied upon for business, legal, payroll, tax, or financial decisions.

4. Plans, fees, taxes, and cancellation

Plan limits, billing period, price, currency, and included services are those shown at checkout or in the applicable order, invoice, or subscription confirmation. Marketing-page prices may change and do not override an accepted order.

• Fees are due on the stated billing date and exclude taxes unless expressly stated otherwise.
• You authorize the selected payment provider to process applicable charges. ClientsHub does not require you to provide payment-card details directly unless a checkout page expressly requests them.
• A subscription renews automatically only when the checkout, order, or confirmation expressly says so.
• You may cancel future renewal through the available account channel or by contacting us before the next billing date.
• Paid fees are non-refundable except where the order states otherwise, the Service materially fails to conform and we do not cure it, or applicable law requires a refund.
• We may suspend paid features for overdue undisputed fees after reasonable notice.

5. Customer data and privacy

Customer retains ownership of data its users submit to the Service (“Customer Data”). Customer grants ClientsHub a limited, non-exclusive right to host, copy, transmit, display, and otherwise process Customer Data only to provide, secure, support, and improve the Service, comply with law, and follow documented instructions.

Customer is responsible for ensuring it has a lawful basis, required notices, permissions, and consents to collect and use Customer Data, including prospect contact details, imported lists, communications, tracked links, employee information, and bonus records. Customer must respond to data-subject requests for data it controls, with reasonable assistance from ClientsHub where required.

Our handling of personal data is described in the Privacy Policy. Browser storage is described in the Cookie Policy.

6. Intellectual property and feedback

ClientsHub and its licensors retain all rights in the Service, software, design, documentation, trademarks, and underlying technology. These Terms grant only a limited, revocable, non-transferable right to use the Service during the applicable account or subscription term.

You may not copy, sell, sublicense, reverse engineer, bypass technical restrictions, or create a competing service from protected parts of ClientsHub except where applicable law expressly permits and does not allow that restriction.

If you provide suggestions or feedback, you permit us to use them without restriction or payment, provided we do not publicly identify you without permission.

7. Third-party services and communications

The Service may link to or interoperate with hosting, database, email, payout, messaging, payment, or customer-selected third-party services. Their terms and privacy practices apply to their services. ClientsHub is not responsible for a third party’s independent acts, availability, content, or fees.

Users are responsible for reviewing generated outreach, templates, links, imports, calculations, and exports before use. ClientsHub does not send marketing messages on a customer’s behalf merely because a template or tracked link is created.

8. Suspension, termination, and data export

You may stop using the Service at any time. We may suspend or terminate access for material breach, security risk, unlawful activity, non-payment, harm to other users, or where required by law. Where practical, we will provide notice and an opportunity to cure a remediable breach.

On termination, the right to use the Service ends. Customers should export needed data before closure. We may delete or de-identify data after a reasonable closure period, subject to legal retention, backup rotation, and the Privacy Policy. Sections that by their nature should survive—including fees due, intellectual property, disclaimers, liability limits, disputes, and confidentiality—remain effective.

9. Warranties, disclaimers, and liability

We will provide the paid Service with reasonable skill and care. Except for that commitment and any warranty that cannot lawfully be excluded, the Service is provided “as is” and “as available.” We do not guarantee uninterrupted operation, error-free calculations, a particular sales result, renewal, affiliate approval, payout, or recovery of every item of data.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, or loss of profit, revenue, goodwill, opportunity, or anticipated savings. ClientsHub’s total aggregate liability arising from the Service will not exceed the fees paid or payable by the affected Customer for the Service during the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be limited, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence where applicable. Each party remains responsible for breaches of confidentiality, misuse of the other party’s intellectual property, and amounts it is required to pay under an indemnity to the extent lawful.

Customer will defend and indemnify ClientsHub against third-party claims arising from unlawful Customer Data, unauthorized outreach, infringement caused by Customer content, or Customer’s material breach of these Terms, except to the extent caused by ClientsHub.

10. Governing law, disputes, and general terms

These Terms are governed by the laws of Cameroon, without regard to conflict-of-law rules. Before filing a claim, the parties will try in good faith for at least 30 days to resolve it through written notice and direct discussion. Subject to any mandatory consumer or data-protection forum, the courts competent in Yaoundé, Cameroon have jurisdiction.

You may not assign these Terms without our written consent, except as part of a genuine sale or reorganization of your business. We may assign them as part of a merger, reorganization, or transfer of the Service. Failure to enforce a term is not a waiver. If a term is unenforceable, it will be limited to the minimum extent necessary and the remaining terms continue.

We may update these Terms prospectively. Material changes will be notified through the Service or another reasonable channel. Continued use after the effective date constitutes acceptance where permitted by law; if you do not agree, you must stop using the Service before that date.

Questions or formal notices may be sent to [email protected] with the subject “ClientsHub legal notice.”